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This website www.galaxycharges.com (“the Website”) and Galaxy Charge (“the App”) are owned and operated by StarCreate Technology Corp. (“the Company”, “we” or “us”). We respect personal data and are committed to full implementation and compliance with the data protection principles and all relevant provisions of the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (“the Act”), and its Implementing Rules and Regulations (“IRR”). This Policy is applicable to the users of the Website and App as well as any other persons whose personal data is collected, by whatever means, used, and held by us.
This Privacy Policy is applicable to all users of this Website and App, including but not limited to users of the Service who request services (“Consumers”) and users of the Service wishing to provide services (“Service Pros”) as well as any other persons such that their personal data is collected, by whatever means, used and held by us.
No other personal data will be collected by the Company and/or its Apps service provider beyond what is stated above.
You may provide us with your personal data at your own will. For purchasing and using the services under this Website/App, all personal data, i.e., name, email address, and contact number, are regarded as mandatory. Your purchase/service request will not be considered if you fail to provide the said mandatory data.
The personal data collected from you will be used by the Company for the following purposes:
(a) Identification: Verification of identity for handling requests of access, correction, and erasure/blocking of personal data.
(b) Member Account and Activity Handling: Registration for membership; identity verification; purchase and activity contact, etc.
(c) Providing Services: To provide services to you through this Website/App, and to permit you to participate in other activities through this Website/App.
(d) Handling of Personal Data Requests: Verification of identity for handling requests of access, correction, and erasure/blocking of personal data.
(e) Statistics: To carry out statistics and data analysis. Such reports will contain only anonymized data for the Company’s reference as well as for improving our service and product quality.
(f) Administration and Management: Our internal administration and management, including auditing and internal analysis.
(g) Direct Promotions and Marketing: Only after obtaining your consent, the Company may send or contact you from time to time to share promotional or marketing information. Promotional and marketing subjects shall include promotion with our business and our members’ businesses ranging from media, entertaining and travel, banking and finance, beauty and cosmetics, computer, property, food and beverage, insurance, education, health products, medicine, personal care, social network, and service.
(h) Transfer to Service Pro / Consumer: To transfer your personal data to a Service Pro (if you are a Consumer) or Consumer (if you are a Service Pro) for the purchase of products or provision of service, or enabling communication between the Service Pro and the Consumer for the provision or acceptance of any services or products.
If you are under the age of 18, please obtain prior consent from your parents or guardians before providing your personal data.
The Company will retain all your personal data and transaction records only for as long as is necessary for the fulfillment of (i) the purpose(s) for which they were collected and (ii) legal requirements. All your personal data and the transaction records will be destroyed securely thereafter or anonymized.
Our information and data are stored and maintained in our electronic database, facilities, servers, and back-up servers which may be located outside your country. By using our services, you consent to the transfer, storage, and processing of your personal data in servers and facilities that may be located outside of the Philippines. We will ensure that any such transfer is compliant with the requirements of the Data Privacy Act of 2012 and that appropriate safeguards are in place to protect your data, such as:
To ensure the correctness of the members’ personal data, particularly contact details, retained by the Company, you may receive our request for confirmation or verification. Please feel free to contact us for correction or change of personal data or opt-out from receiving future direct promotional and marketing information.
The personal data we collect about you will not be disclosed to any other party without your prior approval, except as required by law or legal process.
We have established security measures and monitoring procedures to prevent unauthorized or accidental access, processing, erasure, loss, or use of the data. All personnel who may access the data will be ensured to comply with the requirements of data protection.
Our security measures include:
(a) Controls on password complexity, re-tries, or resets are implemented to prevent passwords from being compromised.
(b) Advanced encryption technology is used to protect the safety of personal data (including names, email addresses, telephone numbers, credit card information, and purchase records) during transmission. Our Secure Socket Layer (SSL) system will prevent your data from being transmitted from unauthorized interception or access by third parties.
(c) Only personnel who have been trained with strict privacy guidelines and procedures are authorized to access or handle your personal data. Such personnel are accountable for non-compliance with the related obligations.
(d) The security system will be reviewed regularly.
(e) Regular vulnerability assessments and penetration testing to identify and address security weaknesses.
Apart from statutory requirements, the Company will not transfer or disclose any of your personal data to any other parties without your consent.
Under the Data Privacy Act of 2012, you have the following rights:
The Company has implemented all reasonably practicable procedures, measures, and steps to safeguard the security of your personal data. However, no method of transmission over the Internet, or method of electronic storage, is totally secure. We cannot guarantee its absolute security. Unless there is proven negligence on our part, we shall not accept any liabilities therefore.
These third parties’ websites/applications are not owned or controlled by the Company. We have not authorized them to collect any personal data from you unless explicitly stated. Therefore, we are not responsible for any exposure of your data on these websites/applications or losses arising from a third-party website’s/application’s practice or policy. Please contact the manager or owner of such websites/applications directly for any enquiries or questions about their own privacy practices or policies.
You are reminded that such third-party applications may not be completely safe or be absolutely free from any risks of security threat or attack, and that you are at your own risk to launch any third-party applications when using this App.
To use the Company’s services, you may be required to access PayPal (a third-party payment gateway) and provide your personal data to PayPal for payment processing.
PayPal is not owned or controlled by the Company. We have not authorized or requested PayPal to collect any personal data from you. Therefore, we are not responsible for any exposure of your personal data with PayPal. Please contact the operator of PayPal directly for any enquiries or questions about their own privacy practices or policies.
We may use “Cookies” to improve our internet service and enhance your online experience. Cookies are small files that are automatically stored on your web browser in your computer that can be retrieved by the App/Website. Cookies may be used to remember you and your preferences when you visit the Website and enable us to tailor the App/Website to your needs. The information collected by Cookies is anonymous visitor’s personalized settings information and contains no name or address information or any information that will enable anyone to contact you via telephone, email or any other means. We will not collect any personal data from you when the cookies are being used. You can disable cookies by changing the settings of your web browser. Cookies cannot be used to run programs or deliver viruses to your computer.
The Company may update or amend this Privacy Policy in the future, if necessary. The revised Policy will be posted on our Website/App with an effective date. Please visit our Website/App from time to time for the latest information.
Should there be any differences or inconsistencies between the Chinese version and English version of this Policy, the English version shall prevail.
Under the Data Privacy Act of 2012, you have a right to request access to, and to request correction of, your personal data in relation to your application. If you wish to exercise these rights, please contact us.
Should you have any requests (including Opt-out), inquiries, or comments regarding our Privacy Policy or Practice, please email us at info@Galaxycharges.com or contact our Customer Services Officer at 09460235481. In general circumstances, your requests or inquiries will be handled within 30 working days after receipt of the same and verification of your identity.
For complaints and data privacy concerns, you may also contact the National Privacy Commission:
Address: 5th Floor, No. 80 Kalayaan Avenue, Diliman, Quezon City, 1101 Philippines
Telephone No.: +63 (02) 8234-2222
Website: https://privacy.gov.ph/
This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Quezon City, Philippines.
This Privacy Policy becomes effective from May 15, 2024.